Shipping Information
At Indomitable Leather Co., we are committed to delivering your purchased items with great care, efficiency, and without delay.
Processing Time:
- Orders are processed same day in most instances, but no longer than 1 business days for all readily available items.
- Custom orders may take longer, depending on the complexity of the design, however your order goes into our que and production will begin in order of which they were received. Listed custom items already have an estimated "production" time in the products description. We will provide an estimated processing time upon order confirmation as well.
Shipping Rates & Delivery Estimates:
- FREE SHIPPING for all items in the Continental U.S. via USPS or FedEx ground, depending on which has the faster shipping times for your order. Shipping charges for your order will be calculated and displayed at checkout If you have opted for a quicker delivery.
- We offer our standard Free Shipping and expedited shipping options. Delivery times vary based on your location and the shipping method selected. Any selection other than Our Free Shipping options will incur fees from the carrier that you choose, and those charges will be shown during your checkout.
- We also offer Free Local deliveries in person to the Hampton Roads Area of Virginia. We offer this because we love meeting our customers and personally stand behind our products. If it were possible to do this everywhere, we would! \m/
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your order using the tracking number provided.
- We also send progression photos of Custom-made items, as well as in depth information via e-mail or text message, so you are up to date on the progression of your custom-made items.
International Shipping:
- We currently ship to select international destinations. Please note that international shipping rates and delivery times may vary.
- Customers are responsible for any customs duties, taxes, or fees that may apply.
Payment Information
We offer a variety of secure payment options to make your shopping experience convenient and safe.
Accepted Payment Methods:
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- Apple Pay and Google Pay
- PayPal: You can pay securely using your PayPal account.
- Bank Transfers: For larger orders, we accept bank transfers. Please contact us for more details.
Payment Security:
- Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
- All transactions are encrypted using SSL technology to ensure your personal and payment information is protected.
Order Confirmation:
- Once your payment is successfully processed, you will receive an order confirmation email with your order details.
- If you do not receive a confirmation email, please check your spam/junk folder or contact our customer service team.
Feel free to contact us if there are any special circumstances or further questions on these processes.